1. If applicable, your total session fee is to be paid in full within 24 hours, and this contract (along with your questionnaire) is to be completed and returned within five (5) business days to secure your appointment. Your session fee payment is non-refundable. If you are booking on a gift voucher or prize, no session fee is due. However, this contract is to be completed and returned within five (5) business days to secure your appointment. Your completed questionnaire is also required within five (5) business days.
2. Cancellations by clients for photo sessions or purchase appointments more than 48 hours from your appointment cannot be refunded but can be rescheduled at no cost, on one occasion only per session (additional reschedules incur a full session fee.) Cancellations within 48 hours of your appointment cannot be refunded or rescheduled and a new session fee is required to secure a new appointment.
3. Due to my booking schedule, and the timing of the session around sunrise/sunset if you are 15 minutes or more late for your appointment, the appointment will be cancelled and a full session fee will be required to reschedule your appointment at a new date / time.
4. Should your pet/s come into season, suffer from any illness or infectious disease, please advise asap and I reschedule your session at no cost.
5. Please ensure pets are groomed to your liking, are dry and are “photo ready” when they arrive for their session.
6. Please only bring the pet/s booked into your session as listed in your questionnaire. If you wish to add additional animals after booking, please check I have availability for this prior to your appointment. If time or circumstances do not permit extra pets, a new session time and date will be offered. Extra pet fees apply.
7. During your photo session, behind-the-scenes video content is always welcome.
9. Should the photographer not feel comfortable at any time during the session, based on client/s behaviour or attitude (or friends / family members of client/s who are in attendance), the session can be cancelled without notice and no refund will be given. Abusive or aggressive behaviour from client/s (or friends / family members of client/s who are in attendance) will not be tolerated and sessions will be concluded if this occurs. The photographer is not liable to provide any images from cancelled sessions or refund any payments made.
10. Please ensure any attending persons (including children) are under your control at all times and do not interfere in the photo session process.
11. Neither party shall be liable for any costs or damages due to delay or non-performance under this contract arising out of any cause or event beyond our control, including but not limited to Acts of God, fire, flood, explosion, earthquake, or other natural forces, war, civil unrest, accident, work stoppage, pandemic, power or other mechanical failure, governmental action, or communication disruption. When inclement weather is expected (heavy rain, storms or extreme cold) where it may be unsafe or unreasonable to conduct an outdoor photo session, I will reschedule your session at no cost.
12. One Purchase Appointment is allocated per photo session and this is your only buying opportunity. All decision-makers are required to be present. This session must be scheduled within 2 weeks of your photo session (unless there’s an exceptional circumstance) and will take approximately 1 hour. Should a second purchase appointment be required, a fee of $175 per hour (min 1 hr) applies.
13. Payment is required in full at your purchase appointment.
14. All orders are final.
15. Any images not ordered will be archived 30 days after the purchase appointment. Archived images require a $175 fee to retrieve and if a re-order purchase is made of $175 or more, the archiving fee can be converted to credit. Ordered images will be used should a replacement product ever be required.
16. All orders will be printed at a pro photo lab and take approximately 4 weeks. Orders will be shipped directly when ready.
17. A great deal of work goes into the editing of each image and is included in your order. This includes straightening of horizons, colour correction, removal of drool, darkening of cloudy eyes, and editing out leashes if applicable.
18. Images may not be used by clients for competitions, commercial marketing purposes, re-sold, or as reference material for artworks. If images are shared on social media they must not be altered in any way, must not have logos removed (if applicable), and must be credited to Jack Jackson Dog Photography in all instances.
19. IMAGE USE & COPYRIGHT: By completing this form you are confirming your session and acknowledging that you understand Jack Jackson of Jack Jackson Dog Photography owns the legal copyright to the images taken and has the unrestricted right and permission to use, re-use, publish, and republish the photographic pet portraits taken, through any and all media known for illustration, art, sale, promotion or advertising. You also relinquish any right to examine or approve the completed product or advertising copy or printed matter which may be used.
DECLARATION
- I have noted the time and date for my pet photography session and made payment arrangements (if applicable).
- I am aware my session fee / gift voucher fee is non-refundable if I cancel my photo session.
- I have read this contract, understand its contents and agree to all clauses.